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Customer Service

Payment – Refund

Posting date: 25-08-2015 - View: 2340


Payment Accepted

For security need, Welcome Vietnam Tours prefers your payment by the following methods:

1. Credit card payment

We accept VISA, MARTERCARD. Please note that there is a surcharge 3\\% of the bank fee for Visa and Master card payment. Kindly follow the following instructions to complete the payment process. After receiving your, we will send you an invoice for your accounting purpose by fax or email.

Print out the Form of Authorization letter and fill out all required information.
Please enclose: one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo.

Print out the Letter of Aproval and fill out all required information (except the date)
Kindly note that the charge of your card will be appeared as Welcome Vietnam Tour.,Jsc.

Please send two above forms and the copies to fax number: 84.4.36421388, or scan them then send by email to: info@welcomevietnamtours.com

2. Bank transfer and Cash
Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Beneficiary name: Welcome Vietnam Tour .,JSC

Beneficiary Account number: 023 8400 6000 1087 for USD Account 

Bank name: VIBank Langha

Bank address: No. 4A Lang Ha str, Dong Da dist, Hanoi city, Vietnam

Telex: 411389 VIB HN VT

Bank swift code or Bank code for transfer: VNIBVNVX

3. Send money via Western Union

Please use our information here under:

First name:


Last name:

Vu Van


Suite 706, No.142 Le Duan Street, Dong Da District, Hanoi, Vietnam    

ID number:

013 12 98 98

Phone number:

(+84).43.516.00.88 - 518.00.88

And send us the Money Transfer Control Number (MTCN) and secret code (if needed)  after your sending money.

Cancellation/ Refund

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

- 30 Days before trip commencement: 80% will be refunded 

- 14 Days before trip commencement: 70% will be refunded 

- 7 Days before trip commencement: 60% will be refunded 

- No refund for cancellations within 2 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

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Welcome Vietnam Tours  -  Công ty Cổ phần Thương mại và Du lịch Chào Việt Nam

International Tour Operator Licence: 0736/2007/TCDL Business number: 0103014831
PATA Membership Number #7963

Head Office : No. 51 alley 42 Gia Thuong, Ngoc Thuy, Long Bien, Ha Noi, Viet Nam

Cell phone(+84) 987.318899 

Email: info@welcomevietnamtours.com

Website:www.welcomevietnamtours.com - www.welcomevietnamtours.vnwelcomevietnamtour.com

Tel: (+84) 987.318899 

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